Terms and Conditions

Moota Garden Centre is operated from:

Moota Garden Centre, Moota, Nr. Cockermouth, Cumbria, CA13 0QF Tel: 016973 23848

Company Registration Number xxxxxxx (fill this in)

Hours of Business

Our internet shop is open 24 hours a day, 7 days a week, and everyday of the year.

Winter Opening Times

Garden Centre – Monday to Saturday 9.00am – 5pm Sunday 10am – 4pm

Coffee Shop and Gift Shop – Monday to Saturday 9.30am – 4pm Sunday 10am – 4pm

U.K Orders – Payments

Payment can be made by PayPal, credit/debit card, including Visa Electron,

Overseas Orders

At present we only accept UK orders

Ordering Methods

We can accept orders by:

Online Secure Shopping Cart.

Order the product/s you would like to purchase by using our secure shopping cart.

Credit Card Security

Our shopping cart uses the most advanced 128 Bit encryption available to ensure that none of your details are obtained by anyone else but us.

Credit Card Fraud

We are here to offer a service to our genuine customers not to fraudsters. Orders are checked by payment gateway before being processed. You need to make sure that the address you give matches the address that your card is registered to or the sale will not go through the server. If you wish to have delivery made to a different (unconfirmed) address to your billing address then it is our company policy that you must have verification by visa, and if you are not then you must enroll successfully to do so, as your payment and order will not be accepted by us without verification by visa of your alternative delivery address. We are sorry for any inconvenience this might cause , but we would like our customers to have confidence in us when ordering that we take the security of our customers seriously and hope you will appreciate that it is for your protection as well as ours, that we have made this request.

It is our aim to protect our customers and all card holders from thieves. All fraudulent orders are reported to the Police and the card holder. We fully cooperate with the authorities to prosecute and convict internet thieves.

Shipping

UK Orders – We endeavour to dispatch all orders within 24 hours. Orders within the U.K can be expected to arrive within 7 days – usually less. Upon receiving an order and if we are unable to deliver an item within 7 working days, we will contact you. There is a standard delivery charge of £3.50 per UK order under £50.00 and for all UK orders over £50.00 the postage and packaging is free unless it is requested by Special Delivery – Guaranteed Next Day Delivery which incurs a charge of £6.95 and £1.70 extra per every additional bag.

Please note that for a Guaranteed Next Day Delivery the order has to be placed before 2p.m. Delivery charges are calculated automatically by the shopping cart, so the delivery method stating whether you are a UK customer or an international customer should be selected by you, whereupon you will be informed of the delivery charge and the total amount payable before confirming your order. All UK orders will be sent by Recorded Delivery (Signed For) by UK Royal Mail, unless Special Delivery is specifically requested, which you can do so at the checkout and again this is calculated automatically for you by the shopping cart.

Please be aware that the option for Special Delivery – Guaranteed Next Day Delivery service is only available for orders placed before 2pm each day, and if this service is used and paid for on a Friday please note that this means Guaranteed Next Working Day which would mean orders placed on a Friday would be delivered Not on Saturday, but the next working day, Monday.

Isle of Man Orders - There are no delivery charges for Isle of Man Customers if you choose to collect your order from our Douglas Shop (Please see Contact Details above for address). If you do want your order delivered then please choose the delivery method option on the pull down menu when ordering and there is a charge of £3.50 for delivery by Isle of Man Recorded Delivery (Signed For).

If you do require a refund, because it is not to your taste, your card will be credited with the cost of the item returned, including any outward postage paid initially, as long as the goods are returned within seven days of receipt with notification in writing/email.

Please note the cost of returning all returns are at the cost of the customer, and at the customers own risk as WE WILL NOT BE RESPONSIBLE FOR ITEMS LOST IN TRANSIT. We do not refund postage costs on returns unless the item/items are faulty or were damaged due to our negligence, which is why we rigorously check each item before dispatch.

NB: Items that have been worn, damaged, or had tags and labels removed, and/or altered will not be refunded or exchanged.

Customs fees, duties or taxes are paid for by the customer, and if you refuse your package, or it has to be returned to us because of an incomplete or incorrect address, you will have to pay the return shipping charge, as your credit card will be refunded less the shipping costs.

Pricing/Orders

We strive to offer our customers only top quality products at the best price possible. We reserve the right however, to change prices and/or specifications without notice. E&OE. We also reserve the right to refuse any order placed with us and may, at our sole discretion, limit or cancel quantities purchased by a customer. There are some countries which we might not be able to ship to due to problems associated with delivery, and therefore we will immediately inform you of this should this be the case, and arrange a refund promptly.

We do not provide any warranties on our website contents, but this does not mean that your consumer statutory rights are affected in any way by these terms and conditions.

Returns Procedure

If You Are Not Happy With Your Purchase and it is not to your taste

If you are not happy with your purchase and it is not to your taste please contact us by email within 7 days of receipt of your purchase, and we will give you a full refund of your purchased item/items including the outward postage paid, as long as they are returned in “as new” condition, unused, with all tags and labels intact, and if possible in their original packaging, or alternative appropriate packaging with all labels and tags intact. Please note however that the postage costs for returning an unwanted item will be at your own risk and cost, and we request that you please follow the procedure outlined below.

  1. Please make sure you quote your name and order/invoice no. in your contact email to us.
  2. We will then email you with details of the correct address to send your returns to.
  3. Please make sure that your purchased item/items are returned in “as new” condition, unused, with all tags and labels intact, and if possible in their original packaging, or alternative appropriate packaging with all labels and tags intact, and please enclose the delivery note with your item and the reason for its return.
  4. You must take responsibility for getting the items back to us, and we ask that all UK returns are sent via Recorded Delivery so that they can be tracked and signed for, therefore providing a small amount of insurance for you should they be lost or damaged. All international returns should also be sent via a tracked and signed for method available in your country, so that you have proof of despatch and delivery. Please use appropriate packaging when returning your items, as Items which are lost or damaged in the post that have been packed correctly are insured, when sent by UK Recorded Delivery, so you can claim compensation from Royal Mail if the goods do not reach us. Handbags2go.com cannot be held responsible for items lost or damaged in transit back to us.
  5. Please note the cost of returning all orders are at the cost of the customer, and at the customers own risk as we will not be responsible for items lost in transit. We do not refund postage costs on returns unless the item/items are faulty or were damaged due to our negligence, which is why we rigorously check each item before despatch.
  6. When we receive your goods your card will be credited with a full refund of the cost of the item returned, including any outward postage paid, as long as the goods are returned within seven days of receipt with notification in writing/email.

Incorrect Goods Sent / Damaged Goods

We manually check all orders before shipping, for faults, or damage. In the unlikely event an item is damaged in transit or you have been sent the incorrect goods, please inform us by email within 7 days of receipt of goods, and return the item/items and a full refund will be given. We do request however that you please follow the procedure outlined below.

  1. We ask please that items sent incorrectly by us, or items damaged in transit are returned to us unused and with all tags and labels intact, and if possible in their original packaging, or alternative appropriate packaging with all tags and labels intact.
  2. Please make sure you quote your name and order/invoice no. in your contact email to us.
  3. We will then email you with details of the correct address to send your returns to.
  4. Please enclose the delivery note with your item and the reason for its return. Upon the return of the item/items and after checking and examination of the goods, if we are satisfied that the item/items were truly damaged in transit and not as a result of misuse and abuse then a full refund will be given, including the cost of postage. If the item was sent incorrectly by us we will provide a full refund or exchange, including refunding reasonable costs of return postage.
  5. Please use the shipping method of our choice which is that all UK returns are sent via Recorded Delivery so that they can be tracked and signed for, therefore providing a small amount of insurance should they be lost or damaged. Please use appropriate packaging when returning your items, as items which are lost or damaged in the post that have been packed correctly are insured, when sent by UK Recorded Delivery, so you can claim compensation from Royal Mail if the goods do not reach us.
  6. All international returns should also be sent via a tracked and signed for method available in your country, so that you have proof of despatch and delivery.
  7. We manually check all orders before shipping, for faults, or damage. Upon the return of the item/items and after checking and examination of the goods, if we are satisfied that the item/items were truly damaged in transit and not as a result of misuse and abuse then a full refund will be given, including the cost of postage. If incorrect goods or faulty items were sent because of an error on our part (which is highly unlikely as we rigorously check all orders before despatch) then a full refund will be given including postage costs.

  1. In order to avoid disappointment, and to keep your costs and ours down, we like to inform our customers when ordering to please note the size and measurements of the handbag ordered, as the cost of returning the item/items if they are not to your taste, or incorrectly ordered by the purchaser are the responsibility of the purchaser, however this is not applicable to faulty items or incorrect goods sent because of an error on our part. (Please see conditions stated above)

    If you change your mind once having placed your order, and you wish to cancel your order you must notify us immediately.

    For Health and Hygiene reasons, we cannot offer refunds or replacements on pierced earrings. Should you purchase a matching set of jewellery which is sold at one price (e.g. necklace and earrings set at £9.99) and pierced earrings are included in that set we cannot offer a refund or replacement, again for health and hygiene reasons, and this would apply to the whole set, as the necklace is sold as a set with the earrings (see example above).

    None of the above conditions affect your statutory rights. Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm